Express
courier services

Year-end operations and available capacities for Christmas delivery

During late 2023 and early 2024, we are working every working day in our normal year-round mode.

We would like to draw your attention to the current congestion of our capacities due to the enormous increase in the number of shipments during this period. For this reason, normal delivery times cannot be guaranteed and some of our services are temporarily completely unavailable. For exact conditions and current delivery options, please contact our dispatch office.

Thank you in advance for your understanding.

Christmas delivery price list:
PRICE LIST CHRISTMAS BA 2023
SAMPLE ORDER

Overview of available capacities (update 15.12.2023):
18.-22.12.2023 .......0% free capacity

The last possible pickup for Christmas deliveries (unfortunately no guarantee of delivery of all shipments before Christmas) is Thursday 14.12.2023.
Shipments received from 15.12.2023 onwards will be delivered mainly between the holidays (27.12.2023-5.1.2024) or in the new year (from 8.1.2024).

In the case of contracted eshop customers, the guarantee of at least 1 delivery attempt before Christmas is set for parcels picked up no later than Wednesday 20.12.2023.

Your go4 team

Information about GO4 GROUP and the number of complaints in 2022

Courier service GO4 s.r.o. and its subsidiaries Cyklokuriér Švihaj Šuhaj s.r.o., Donášková služba s.r.o. and Rozvoz a donáška s.r.o. recorded 449,443 delivered consignments last year, which represents an increase of more than 44,7% and a total financial turnover of 2.1 mil. €.

GO4 s.r.o. recorded a total of 34 justified complaints in 2022, which represented 0.0075% of the total number of shipments delivered in 2022. The reasons for complaints in 2022 included damage or loss of the shipment (34) and an error in the billing of the shipment (3).

This information is also a report on the results of the investigation of complaints for 2022 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Information about GO4 GROUP and the number of complaints in 2021

Courier service GO4 s.r.o. and its subsidiaries Cyklokuriér Švihaj Šuhaj s.r.o., Donášková služba s.r.o. and Rozvoz a donáška s.r.o. recorded 310,490 delivered consignments last year, which represents an increase of more than 11,6% and a total financial turnover of 1.73 mil. €.

GO4 s.r.o. recorded a total of 16 justified complaints in 2020, which represented 0.005% of the total number of shipments delivered in 2021. Compared to 2020, when we recorded 13 justified complaints, there was a slight percentage increase. The reasons for complaints in 2021 included damage or loss of the shipment (13) and an error in the billing of the shipment (3).

This information is also a report on the results of the investigation of complaints for 2021 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Information about GO4 GROUP and the number of complaints in 2020

Courier service GO4 s.r.o. and its subsidiaries Cyklokuriér Švihaj Šuhaj s.r.o., Donášková služba s.r.o. and Rozvoz a donáška s.r.o. recorded 294,662 delivered consignments last year, which represents an increase of more than 28% and a total financial turnover of 1.55 mil. €.

GO4 s.r.o. recorded a total of 13 justified complaints in 2020, which represented 0.004% of the total number of shipments delivered in 2020. Compared to 2019, when we recorded 3 justified complaints, there was a percentage increase from 0.001% to 0.004%. The reasons for complaints in 2020 included damage or loss of the shipment and an error in the billing of the shipment.

This information is also a report on the results of the investigation of complaints for 2020 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Price adjustment from 1.1.2021

We would like to inform you that from 1.1.2021 we are adjusting the prices for Bratislava shipments. Of course, from the same date, we will no longer charge a seasonal surcharge.

You can find the new basic price list here: Pricelist - Courier Bratislava

Overview of operation times during the holiday season

Please note that, as with other courier services, our dispatching on 31.12.2020 does not work.

During all other working days at the end of 2020 and the beginning of 2021, we operate without changes.

Your go4 team

Overview of capacities for Christmas deliveries 2020

Overview of free capacities (update 17.12.):
7.-11.12.2020 ..… 0% free capacity
14.-23.12.2020… 0% free capacity

Delivery rules from 26.10.2020 in connection with coronavirus

From Monday, October 26, 2020, we are forced to make the following changes in order to protect our employees, senders and recipients of shipments, as well as in accordance with the government guidelines on minimizing personal contacts:

1. Dispatching works on working days from 8:00 to 16:00.
    
2. We are moving again to the system of contactless delivery:

2.1. Courier does not receive or hand over shipments from hand to hand.
At the same time he is obliged to keep a distance of at least 1.5 meters from the sender or recipient. It would be ideal to pick up and drop off shipments outside the building, if possible.

2.2. We ask our customers to suspend the receipt of cash and gastro-ticket payments.

Prefer payment in advance or at least payment by card.

2.3. We suspend the possibility of using reusable packaging for the transport of food.

2.4. The signing of the sender and recipient of the shipment is also temporarily suspended.

These measures also apply to our subsidiaries Cyklokuriér Švihaj Šuhaj, Donášková služba, Rozvoz a deliveryná.

Your go4 team

Price adjustment from 1.10.2020

In connection with the increase in bank fees in recent months, the unbearable traffic situation in Bratislava caused by traffic restrictions, as well as setting the amount of seasonal surcharges for this year on the part of all our subcontractors (international courier services), we publish new price lists of our services that take into account costs.

Specifically, we change the amount of the fee for the cash on delivery service, the prices of urgent shipments to the locations "Bratislava - peripheries" and set the amount of the seasonal surcharge for the period 1.11.-31.12.2020 to 1.00 € / shipment without VAT.

Information about GO4 GROUP and the number of complaints in 2019

Courier service GO4 s.r.o. and its subsidiaries Cyklokuriér Švihaj Šuhaj s.r.o., Donášková služba s.r.o. anRozvoz a donáška s.r.o. recorded in 2019 a total financial turnover of 1.5 mil. €, which is almost the same result as in 2018.

GO4 s.r.o. recorded a total of 3 justified complaints in 2019, which represented 0.001% of the total number of 229,351 delivered consignments in 2019. Compared to 2018, when we recorded 11 justified complaints, there was a percentage decrease from 0.006% to 0.001%. The reasons for complaints in 2019 included damage or loss of the shipment.

This information is also a report on the results of the investigation of complaints for 2019 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Changes related to coronavirus

From Monday 16.3.2020 we are forced in the interest of protection of our employees, senders and recipients of shipments, as well as
in accordance with the government guidelines on minimizing personal contacts, proceed with the following changes:

1. The dispatching will operate on working days from 8:00 to 16:00.
    From 11.5.2020 we return to the mode 8: 00-17: 00.

2. We are moving to an already verified system of contactless delivery abroad:

2.1. Courier does not receive or hand over shipments from hand to hand.

At the same time he is obliged to keep a distance of at least 1.5 meters from the sender or recipient.
It would be ideal to pick up and drop off shipments outside the building, if possible.

2.2. Receipt of cash payments and gastro tickets is suspended.
The possibility of using reusable packaging for the transport of lunches is also suspended.

2.3. The signing of the sender and recipient of the shipment is also temporarily suspended.
 

These measures also apply to our subsidiaries Cyklokuriér Švihaj Šuhaj, Donášková služba, Rozvoz a deliveryná.

Your go4 team

Our operation times during the end of 2019

These days we are experiencing an enormous increase in the number of shipments in connection with the high season. We would like to point out that our capacities in the period 1.11. - 31.12.2019 are limited and normal delivery times are unfortunately not guaranteed in this period.

Overview of operation during the holiday period:
to 20.12.2019… as normal working days 8: 00-17: 00
23rd, 27th, 30.12.2019… 8: 00-16: 00
12/31/2019… we do not work
from 2.1.2020… as normal working days 8: 00-17: 00
 

At the same time, like other courier services, we have introduced a seasonal surcharge.
Its current amount for the months of November and December 2019 is € 0.
 

Your go4 team.

Overview of capacities for Christmas deliveries

Overview of free capacities:
to 6.12.2019… 0% of free capacity
9.-13.12.2019… 5% of free capacity
16.-20.12.2019… 0% of free capacity

Unification of price lists GO4 and Švihaj Šuhaj

We would like to brag that on November 1, 2019, we completed the unification of processes and price lists with our subsidiary Cyklokuriér Švihaj Šuhaj. We are also introducing common acceptance protocols for the delivery of consignments. In 2018, we delivered more than 40% of shipments in Bratislava by bicycle couriers, thus saving the air of the capital by more than 30 tons of emissions.

Info of the rise of GO4 GROUP and the number of complaints in 2018

Courier service GO4 s.r.o. and its subsidiaries Cyklokuriér Švihaj Šuhaj s.r.o., Donášková služba s.r.o. and Rozvoz a donáška s.r.o. (hereinafter referred to as GO4 GROUP) recorded in 2018 a total financial turnover of 1.44 mil. €, which represents the same result as in 2017.

GO4 s.r.o. recorded a total of 11 justified complaints in 2018, which represented 0.006% of the total number of 191,500 delivered consignments in 2018. Compared to 2017, when we recorded 5 justified complaints, there was a percentage increase from 0.003% to 0.006%. The reasons for complaints in 2018 included non-compliance with the delivery conditions (3 cases), damage or loss of the shipment (5 cases) and an error in billing the shipment (3 cases).

This information is also a report on the results of the investigation of complaints for 2018 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Christmas delivery shipments 2018

As every year, we publish a price list for Christmas shipments. We also provide an overview of the current free capacities of our couriers for this period.

Current free capacities:
10.-14.12.2018… occupied
17.-21.12.2018… occupied

Price list for Christmas deliveries for shipments up to 4 kg for the whole of Bratislava:
to 7.12.2018 …… contract customer from 4.50 € / shipment; other customers from 5.50 € / shipment,
10.-14.12.2018… contract customer from 5.50 € / shipment; other customers from 6,50 € / shipment,
17.-21.12.2018… contract customer from 6.50 € / shipment;
from 2.1.2019 …… .. contract customer 4.50 € / shipment; other customers 5.50 € / shipment.

In booking, we prefer our contract customers.
Prices are without VAT and fuel surcharge.

Notes:
1 package = 1 shipment. Thus, when delivering several packages to one address, each is charged separately. We deliver in the D + 3 mode, ie within 3 working days from the date of receipt. The last possible acceptance of shipments for delivery before Christmas is Friday, December 14, 2018. Shipments received after this deadline will be partially delivered after 2.1.2018 (regardless of the number of shipments in delivery).

We do not recommend the term 17.-21.12.2018 in total for delivery. In our experience, a large number of recipients will be unavailable and delivery will be enormously expensive due to the need for repeated delivery (every attempt at delivery is charged).

On 24.-26.12. and 31.12-1.1. we are closed.

Your go4 team.

GO4 has increased his position on the courier services in Slovakia

From 1 November 2018, the planned fusion of courier companies GO4 s.r.o. and BIG Courier s.r.o. BIG Courier is a specialist in shipments in Bratislava and its surroundings, especially for major sellers of electrical engineering and information technology operating on the market since 2005. GO4 has strengthened not only with a number of new customers, but also with new employees with many years of experience in logistics.

VIA BONA

Dear customers, we are very pleased that the Via Bona Foundation has chosen WWW.E-TAXI.SK for our project
at the PUBLIC AWARD FOR RESPONSIBLE BUSINESS. If you are a fan of less air pollution, less noise in the city and serious business in the taxi service, in short FRESH AIR, FRESH TAXI, please vote for GO4.

We thank you.

Your go4 team

Info about rise of GO4 GROUP and the number of complaints in 2017

Courier service GO4 s.r.o. and its subsidiaries Cyklokuriér Švihaj Šuhaj s.r.o., Donášková služba s.r.o. and Rozvoz a donáška s.r.o. (hereinafter referred to as GO4 GROUP) recorded a financial turnover of 1.44 mil. in 2017. €, which represents a year-on-year growth of 26%. The go4 MEDICAL, go4 FOOD DELIVERY divisions and, last but not least, a completely new division and a new independent brand e-TAXI contributed to the overall growth of turnover.

The management of GO4 GROUP considers 2017 to be a successful year overall thanks to the move to significantly larger logistics premises at Prievozská 34, the implementation of the April Cycling Festival in Stará Tržnice, the launch of the 1st zero emission taxi service in Bratislava. In the summer, Cyklokuriér Švihaj Šuhaj became a partner of the up! city where their role is to ensure the operation of the rental business. At the end of 2017, GO4 s.r.o. and Hotel Kyjev for the lease of warehouse space, where the project of transhipment of goods for the pedestrian zone will be gradually developed.

By 2018, GO4, in cooperation with Švihaj Šuhaj and other prominent partners, plans to significantly develop the ZEUS (Zero Emission Delivery Services) project, which covers the project of supplying pedestrian zone with trucks, transhipment of pedestrian goods, electric taxis and delivery by electric vans.

GO4 s.r.o. recorded a total of 5 justified complaints in 2017, which represented 0.003% of the total number of 166,570 delivered consignments in 2017. Compared to 2016, when we recorded 7 justified complaints, there was a percentage decrease from 0.004% to 0.003%. The reasons for complaints in 2017 included non-compliance with the delivery conditions (3 cases), damage or loss of the shipment (1 case) and an error in billing the shipment (1 case).

This information is also a report on the results of the investigation of complaints for 2017 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Price list for Christmas shipments 2017

As every year, we publish a price list for Christmas deliveries in advance. We also provide an overview of the current free capacities of our couriers for this period.

Available capacities (as of 11.12.2017):
18.-22.12.2017… capacities are already occupied

Price list for Christmas deliveries for shipments up to 4 kg for the whole of Bratislava:
to 1.12.2017 …… contract customer 4.50 € / shipment; other customers 5,50 € / shipment,
4.-8.12.2017 ……. contractual customer 5.00 € / shipment; other customers 6,00 € / shipment,
11.-15.12.2017… contract customer 5.50 € / shipment; other customers 6,50 € / shipment,
18.-22.12.2017… contract customer 6.00 € / shipment; other customers 7.00 € / shipment,
from 2.1.2018 …… .. contract customer 4.50 € / shipment; other customers 5.50 € / shipment.

In booking, we prefer our contract customers.
Prices are without VAT.

Notes:
1 package = 1 shipment. Thus, when delivering several packages to one address, each is charged separately. We deliver in the D + 3 mode, ie within 3 working days from the date of receipt. The last possible acceptance of shipments for delivery before Christmas is Monday, December 18, 2017. Shipments received after this deadline will be partially delivered after 2.1.2018 (regardless of the number of shipments in delivery).

We do not recommend the term 18.-22.12.2017 in total for delivery. In our experience, a large number of recipients will be unavailable and delivery will be enormously expensive due to the need for repeated delivery (every attempt at delivery is charged).

Your go4 team

Emission-free delivery from the manufacturer to the customer? Yes!

The courier company GO4 was the first in Slovakia to introduce emission-free delivery into a test operation in January 2017 in combination with a fully electric supply of eNV200 and cargo bikes. As the pilot operation proved successful over a period of several months, the company decided to launch a live operation. From 18.10.2017, GO4 can guarantee its customers, as the only courier service in Slovakia, a completely unique ecological possibility of delivering shipments.

Josef Ošlejšek, director of GO4, s.r.o. explains the reasons for the introduction of the new service: "With this service, we want to address mainly eco-minded companies that produce Bio products, but their journey from production to the final customer has so far been an unnecessary burden on the environment."

After the company launched the first emission-free taxi service in Slovakia, e-Taxi, emission-free delivery of consignments this year is another important step towards environmental protection. The conditions for the operation of this service are defined separately for the needs of each customer, so that the distribution chain takes into account all statutory parameters as well as customer requirements.

GO4, s.r.o. provides comprehensive courier services worldwide. It is the market leader in city courier services in Slovakia. We also specialize in the delivery of contracts, especially for banking institutions, the transport of biological material and urgent same-day transport in Slovakia, the Czech Republic, Austria and Hungary. The subsidiary Cyklokuriér Švihaj Šuhaj is the holder of the Green Company of the Year 2014 award.

Information on the number of complaints in 2016

Courier service GO4 s.r.o. recorded a total of 7 justified complaints in 2016, which represented 0.004% of the total number of 160,762 consignments in 2016.

Compared to 2015, when we recorded 6 justified complaints, there was a percentage decrease from 0.006% to 0.004%. The reasons for complaints in 2016 included non-compliance with the delivery conditions (3 cases), damage or loss of the shipment (1 case) and late delivery of the shipment (2 cases).

This information is also a report on the results of the investigation of complaints for 2016 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Relocation notification

Dear customers,
we are moving to larger space and from 23 January 2017 you will find us at the new address Prievozská 34, 821 05 Bratislava.

Your go4 team

PF 2017

Dear customers,
We wish you a successful New Year 2017 in all aspects.

Price list for Christmas shipments 2016

As every year, we publish a price list for Christmas deliveries in advance. We also provide an overview of the current free capacities of our couriers for this period.

Available capacities (as of 19.12.2016): OCCUPIED

Price list for Christmas deliveries for shipments up to 4 kg for the entire territory of Bratislava:
to 2.12.2016 …… contract customer 4.00 € / shipment; other customers 5,00 € / shipment,
5.-9.12.2016 ……. contractual customer 5.00 € / shipment; other customers 6,00 € / shipment,
12.-16.12.2016… contract customer 5.50 € / shipment; other customers 6,50 € / shipment,
19.-23.12.2016… contractual customer 6.00 € / shipment; other customers 7.00 € / shipment,
from 2.1.2017 …… .. contract customer 4.00 € / shipment; other customers 5.00 € / shipment.

When booking, we prefer our contract customers.
Prices are without VAT.

Notes:
1 package = 1 shipment. Thus, when delivering several packages to one address, each is charged separately.
We deliver in the D + 3 mode, ie within 3 working days from the day of receipt. The last possible acceptance of shipments for delivery before Christmas is Tuesday, December 20, 2016. Shipments received after this deadline will be partially delivered after 2.1.2017 (regardless of the number of shipments in delivery).

The total 21.-23.12.2016 is no longer recommended for delivery. In our experience, a large number of recipients will be unavailable and delivery will be enormously expensive due to the need for repeated delivery (every attempt at delivery is charged).

During the holidays we do not work except on weekends on the following days: 26.12.2016 and 6.1.2017.
In the period 27.-30.12.2016, we work in a limited mode with a significantly lower number of couriers.

Information on the number of complaints in 2015

Courier service GO4 s.r.o. recorded a total of 6 justified complaints in 2015, which represented 0.006% of the total number of 107,370 consignments in 2015.

Compared to 2014, when we recorded 14 justified complaints, there was a percentage decrease from 0.014% to 0.006%. The reasons for complaints in 2015 included non-compliance with the delivery conditions (2 cases), damage or loss of the shipment (3 cases) and late delivery of the shipment (1 case).

This information is also a report on the results of the investigation of complaints for 2015 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws. Courier service GO4 s.r.o. recorded a total of 6 justified complaints in 2015, which represented 0.006% of the total number of 107,370 consignments in 2015.

Compared to 2014, when we recorded 14 justified complaints, there was a percentage decrease from 0.014% to 0.006%. The reasons for complaints in 2015 included non-compliance with the delivery conditions (2 cases), damage or loss of the shipment (3 cases) and late delivery of the shipment (1 case).

This information is also a report on the results of the investigation of complaints for 2015 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Price list for Christmas shipments 2015

As every year, we publish a price list in advance for Christmas deliveries. We also provide an overview of the current free capacities of our couriers for this period.

Free capacities:
14.-23.12.2015… OCCUPIED

Price list for Christmas deliveries for shipments up to 4 kg for the entire territory of Bratislava:
to 4.12.2015 …… contract customer 4.00 € / shipment; other customers 5,00 € / shipment,
7.-11.12.2015… .. contractual customer 5.00 € / shipment; other customers 6,00 € / shipment,
14.-23.12.2015… contract customer 6.00 € / shipment; other customers 7.00 € / shipment,
from 4.1.2015 …… .. contract customer 4.00 € / shipment; other customers 5.00 € / shipment.

In booking, we prefer our contract customers.
Prices are without VAT.

Notes:
1 package = 1 shipment. Thus, when delivering several packages to one address, each is charged separately.
We deliver in the D + 3 mode, ie within 3 working days from the day of receipt. The last possible acceptance of shipments for delivery before Christmas is Friday, December 18, 2015. Shipments received after this deadline will already be partially delivered after the holidays (regardless of the number of shipments in delivery).

The total 21.-23.12.2015 is no longer recommended for delivery. In our experience, a large number of recipients will be unavailable and delivery will be enormously expensive due to the need for repeated delivery (every attempt at delivery is charged).

During the holidays we do not work except on weekends on the following days: 24.-25.12.2015, 31.12.2015-1.1.2016 and 6.1.2016.
In the period December 28-30, 2015, we work in a limited mode with a significantly lower number of couriers.

Your go4 team

10th anniversary of the GO4 courier service

On April 1, we celebrate 10 years
since the launch of the GO4 courier service. During this period of activity, we have gained not only the position of the market leader in city courier services, but also the reputation of the most innovative courier service in Slovakia. We are specialists in the express transport of consignments all over the world, we provide the transport of biological material, we are a postal company and a supplier of most banking institutions with product delivery contracts. At the beginning of 2015, we launched food delivery together with our subsidiary Cyklokuriér Švihaj Šuhaj. Our customers include major international companies such as Accenture, Merck, Nissan, Sony, Volkswagen, as well as major Slovak entities such as the University of Economics in Bratislava, Foxford cafes, the Ministry of Economy of the Slovak Republic, the Trend weekly and many others.

Information on the number of complaints in 2014

Courier service GO4 s.r.o. recorded a total of 14 justified complaints in 2014, which represented 0.014% of the total number of 98,000 shipments in 2014.

Compared to 2013, when we recorded 12 justified complaints, there was a percentage increase from 0.012% to 0.014% in 2014. The main reasons for complaints in 2014 included non-compliance with delivery conditions (7 cases), damage or loss of the shipment ( 4 cases) and late delivery of the consignment (3 cases).

This information is also a report on the results of the investigation of complaints for 2014 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Evaluation of customer satisfaction through the application

GO4 courier, in an effort to constantly improve the quality of courier services, this time bet on a new modern solution - the Staffino application. The mentioned application will enable a more targeted and especially immediate evaluation of individual go4 couriers as well as go4 dispatching

Our couriers are testing electric cars on the streets of Bratislava

GO4 Courier strives to be a leader not only in technology but also in responsible business. From today, our couriers will test Nissan Leaf electric cars in Bratislava and the surrounding area for a month. Our aim is to include as many environmentally friendly vehicles as possible in our fleet in the future. In cooperation with Greenway, we would like to contribute to the protection of the environment not only in Bratislava, but gradually in other cities as well. We believe that courier services can be fast and environmentally friendly at the same time.

GO4 courier - publication of results for 2013

Courier service GO4, s.r.o. recorded positive economic results in 2013. Financial turnover for courier services reached 0.75 mil. EUR. This result was more than 4% higher than in the previous year. The number of transported express shipments increased slightly. More precisely, 96,600, which represents an increase of almost 2% compared to 2012. In terms of service quality, we recorded a total of 12 justified complaints, which represented 0.012% of the total number of shipments. Compared to 2012, there was a significant percentage decrease. In the evaluation of the satisfaction of our customers, which we carried out in November 2013, we recorded an excellent result of 1.55. We would like to thank all our great customers for their trust and look forward to further cooperation.

Information on the number of complaints in 2013

Courier service GO4 s.r.o. recorded a total of 12 justified complaints in 2013, which represented 0.012% of the total number of 96,600 shipments in 2013.

Compared to 2012, when we recorded 20 justified complaints, there was a percentage decrease from 0.02% to 0.012% in 2013. The main reasons for complaints in 2013 included non-compliance with delivery conditions (7 cases), damage or loss shipments (3 cases) and late delivery of the shipment (2 cases).

This information is also a report on the results of the investigation of complaints for 2013 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

GO4 courier services in 2013 to grade 1

In our traditional customer satisfaction survey, we received not only many valuable suggestions and comments from our customers, but also an appreciation of the quality of our services on the 1- (exactly 1.55) mark.

Although the mentioned evaluation is not the very best in the history so far, we perceive the evaluation at this time as an appreciation of our efforts to maintain the highest quality of prices even in the period when a low price is generally preferred.

Thanks again to all our customers for helping us to be better and better.

Your go4 team

Price list for Christmas shipments 2013

As every year, go4-courier, this one publishes in advance a price list for Christmas deliveries of consignments in the territory of Bratislava. We also provide an overview of our current free capacities of our couriers.

Free capacities (update 17.12.2013):
16.-20.12.2013 ……. occupied

Price list for Christmas deliveries in Bratislava for shipments up to 4 kg, price per shipment = package:
2.-6.12.2013 ……… .. contractual customer: € 3.50, others: € 5.00
9.-13.12.2013 ……. contractual customer: € 4.50, others: € 6.00
16-20.12.2013 ……. contractual customer: € 6.50, others: € 8.00
23.12.2013-3.1.2014 (we do not recommend this term, the recipients will not be very likely to be reached)… single price 4.00 €
Mon 7.1.2014 ……… .. contract customer: from € 3.30, others: from € 4.00
re-delivery if the recipient is not reached… € 4.00.

When booking, we prefer our contract customers.
Prices are without VAT.

At the same time, we would like to point out that 23.12.2013-3.1.2014 we work in a limited mode with a significantly lower number of couriers.

Your go4 team

The Results of GO4, s.r.o. for the year 2012

Courier service GO4, s.r.o. recorded positive economic results in 2012. Financial turnover in the amount of 0.72 mil. EUR was 9% higher than in the previous year. The number of shipments shipped decreased slightly. More precisely, 95,000, a decrease of 2% compared to 2011.

In terms of service quality, we recorded 20 justified complaints, which led to a slight percentage increase from 0.014% to 0.02% in 2012. The evaluation of the satisfaction of our customers, which we carried out in November 2012, fell above all our expectations. We recorded a historical 1.03.

We thank all our great customers for their trust and look forward to further cooperation.

Your go4team

The GO4 courier is growing

In March 2013, we moved to new, larger place on Slivková 12. We thus more than doubled the area of our office space and, in particular, we gained significantly better storage and handling options for goods. At the same time, we have added new colleagues to our team who will strengthen our operational and business advice.

We hope that these changes will make our work easier and, in particular, even better courier and logistics services for our customers.

Your go4team

Information on the number of complaints in 2012

Courier service GO4 s.r.o. recorded a total of 20 justified complaints in 2012, which represented 0.02% of the total number of shipments in 2012.

Compared to 2011, when we recorded 13 justified complaints, there was a slight percentage increase from 0.014% to 0.02% this year. The main reasons for complaints in 2012 included non-compliance with delivery conditions (6 cases), damage to the shipment (5 cases) and late delivery of the shipment (3 cases).

This information is also a report on the results of the investigation of complaints for 2012 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

Huge THANK YOU to all our customers

In our regular monitoring of customer satisfaction, this year we received the highest mark of 1 six times and continuously. However, what really surprised us was the rating of exactly 1.03. After last year, when we got the best rating so far 1.12, we thought it probably couldn't be better. So really thank you thank you thank you and thank you again. We appreciate it very much and we will do everything so that we will not disappoint you in the future.

GO4 and Švihaj Šuhaj will help each other.

GO4 as the largest and Švihaj Šuhaj as the most ecological city-courier service have agreed on mutual cooperation. The main motive is our mutual effort to combine good ideas and positive energy and create even better end products for our customers.

We hope that the new cycling couriers from Švihaj Šuhaj will help us increase the speed and flexibility in the delivery of your shipments in the constantly congesting traffic in Bratislava. At the same time, we perceive this step as a confirmation of our efforts for more environmentally friendly delivery of your shipments.

In the future, we are preparing several new or improved products for you together.

We are already looking forward, we hope that you too.

Record - breaking year 2011 for GO4

Courier service GO4, s.r.o. recorded several historical successes in 2011. Financial turnover in the amount of more than 0.66 mil. EUR was 22% higher than in the previous year and at the same time the best in the entire history of the company. Likewise, the number of shipments transported reached 97,000, which represents an increase of even 47% compared to 2010.

In the previous year, the most significant for the GO4 results was the significant strengthening of the go4-LOGISTIC and especially go4-MEDICAL divisions, which contributed most significantly to the company's turnover growth. The number of transported shipments increased even in the city courier services segment (27%). From the point of view of the quality of services, we have recorded the lowest number of justified complaints so far.

We thank all our great customers for their trust and look forward to further cooperation.

Reducing the number of complaints

Courier service GO4 s.r.o. recorded a total of 13 justified complaints in 2011, which represented 0.014% of the total number of shipments in 2011.

Compared to 2010, when we recorded 14 justified complaints, there was a percentage decrease from 0.02% to 0.014% this year. The main reasons for complaints in 2011 included late delivery of the shipment (5 cases) and damage to the shipment (4 cases).

This information is also a report on the results of the investigation of complaints for 2011 according to par. 28 par. 6 of Act no. 324/2011 Coll. on postal services and on the amendment of certain laws.

GO4 courier services in the highest quality

In the annual customer satisfaction survey, we received the best rating in history this year (mark 1, exactly 1.12). The above evaluation supports our efforts for the highest quality of services as the highest goal of all our employees. We also perceive that this result supports our decision not to participate in a price war for city courier shipments, but to maintain the highest possible quality of our services.

We even received 10% more completed questionnaires this year than in the previous year. We also received several interesting suggestions and comments.

Once again, we thank all our customers for helping us to be constantly better than our competitors.

GO4 - special express transport for health and the bank sector

Since September 2011, the GO4 courier service has been launching the services of new go4 MEDICAL and go4 LOGISTIC divisions for the Czech Republic and Hungary. Thanks to the growth of the two divisions, GO4 expects a growth in financial turnover for 2011 of 20%.

Go4 MEDICAL is a division providing emergency transport services for health sector. In 2011, we acquired the fourth major customer for whom we provide express transport medical services.

Go4 LOGISTIC provides services of especially demanding transport (for example, signing contracts) for customers, especially in the field of financial services and banking. Our customer portfolio includes banks, insurance companies, meal ticket companies, advertising agencies, e-shops,…

GO4 is again a partner of the Zlatý klinec award

GO4 courier is again, as in the last few years, a partner of the Zlatý klinec Award 2011. Our courier service provides the organizers with complete transport logistics and related courier services.

Zlatý klinec is a competition of the best creative works of Slovak advertising agencies under the patronage of the Club of Advertising Agencies of Slovakia (KRAS), Art Director’s Club Slovakia (ADC) and the monthly Strategy in Advertising, Marketing and Media (Strategy). More information about the Golden Nail 2011 event can be found at www.zlatyklinec.sk.

GO4 Courier is a postal company

On 11 March 2011, the GO4 courier service was registered at the Postal Regulatory Office as a postal company with registration number 30. By this step, we thus fulfilled the conditions set by Act no. 507/2011 Coll. on postal services.

GO4 is currently the only city courier service in Slovakia that has fulfilled this statutory obligation.

Courier services are growing again

In 2010, the GO4 courier service recorded a 13% increase in turnover compared to 2009. The company's financial turnover for the period of 2010 amounted to 0.54 mil. EUR. The number of transported consignments reached 65,000, which represents a year-on-year growth of 11%. The GO4 courier thus recorded the second best results in its history and thus reaffirmed its position as a leader among city courier services in Slovakia. The stabilization on the market and, in particular, the acquisition of several important customers contributed to the growth of turnover and the number of delivered consignments.

All GO4 employees would like to thank all their customers for their support and look forward to working with you in 2011 as well.

Your go4 team.

Perfect rating of our courier services!

We thank all our perfect clients for giving us a grade of 1 in the regular monitoring of satisfaction with our courier services (exactly 1.18, which is the best rating in our history !!!). We hope that we will be able to maintain all our pluses and at the same time we look forward to implementing some of the ideas we have received from our customers in a short time.

We are waiting for all your further comments, suggestions, complaints (we hope not) and praise throughout the year at the e-mail address podnety@go4.sk.

Your go4 team

More efficient and environmentally friendly services = better prices

GO4 COURIER, in an effort to constantly improve the quality of courier services, in connection with the congestion of traffic in the city and in an effort to protect the environment, is introducing delivery by cyclists. Another significant advantage is that the cost of a bicycle courier is incomparably lower than that of couriers on cars, which has allowed us to reduce some prices for our customers. We also lowered the limit on the number of shipments for an additional volume discount of 5%.

In December, you already had the opportunity to meet our first cycling courier. We hope that from the spring you will be able to find other new cycling couriers in our courier team.

Your go4 team

GO4 received the mark 1 in the monitoring of customer satisfaction

In the regular annual monitoring of the satisfaction of its customers, the GO4 courier service again received a rating at the level of the school mark 1- (exactly 1.39).

The evaluation of customer satisfaction also brought some great new ideas for improvements, which we will try to bring for all our customers in the near future.